Answering Service | Dispatch Solutions

ANSWERING SERVICE & DISPATCH SOLUTIONS

Do you want to be able to leave your office and still keep customers? Golden West Technologies and Internet Solutions has had the solution for more than 25 years - although the technology has changed dramatically, our customer focus is just as important as when we started in this business in 1984. If you need to stay in touch with your customers, anytime, day or night, without sacrificing quality customer service or personal privacy, we are here to help. We are not an “old fashioned answering service.” We feature professional, HIPAA trained staff available 24 hours a day, seven days a week, taking your calls exactly how you want them answered and how you want them handled. Your customers will not have to speak to a voicemail box, but will reach a live person who is dedicated to you and your business. Golden West's Answering Service Center is located in Rapid City, SD so your customers will have a pleasant and understandable person to speak with. Answering Service Guy

Golden West provides answering and dispatch services to many businesses in Rapid City and the Black Hills because it's local, but the service area covers the majority of the United States. This allows people from all over the country to talk to someone they can understand and relate to from the heartland in Rapid City, South Dakota.

Medical
	HIPAA compliant procedures Highly trained personnel Over two decades experience serving medical professionals
Legal
	Client confidentiality assured Never miss after-hours personal injury or other critical requirements Small offices benefit with cost effective virtual receptionist Extensive experience answering for attorneys and judges
Financial Institutions
	After-hours emergency response Verification of online teller programs Guaranteed accessibility for key personnel such as loan officers Answer your elevator phones
Federal, State, Local Governments & Utilities
	Immediate response and follow-through On-call technicians notified based on your preferences Live answers to major outage reports any time, day or night Activity reports for you to update your emergency planning personnel as needed
Funeral Homes
	Dependable 24/7 service Trained professionals answer your calls with care and empathy Gain your customer’s trust with appropriate tone and questioning skills Answer calls from family, friends, nursing homes, Hospice, hospitals and other callers who need to be handled with great sensitivity

Key Features & Benefits

Every call digitally recorded to provide quality control and back-up protection for all parties involved.
All actions are automatically time-stamped to reduce message or dispatch discrepancies.
Multiple and redundant facilities, communication links, switches, and data services. We will be there to serve you regardless of the conditions.
Value-based pricing structure - we have low monthly base fees and usage based pricing.
No charge for hold time
Call times are not rounded, billing is to the millisecond.
Comprehensive message delivery via e-mail, digital handheld device, fax, voice mail, or personal phone call.
Customized solutions available to include order entry and appointment scheduling.
We can maintain and enter your on-call information for you.

Answering Service Comparison Chart

Contact Golden West for more information or contact Bobbi Wells, Security/Dispatch Supervisor directly at (866)740-9442 or email Bobbi