ANSWERING SERVICE SOLUTIONS
Do you want to be able to leave your office and still keep customers? Golden West Technologies and Internet Solutions has the solution. If you need to stay in touch with your customers, anytime, day or night, without sacrificing quality customer service or personal privacy, we are here to help. We are not an “old fashioned answering service.” We feature professional, HIPAA trained staff available 24 hours a day, seven days a week, taking your calls exactly how you want them answered and how you want them handled. Your customers will not have to speak to a voicemail box, but will reach a live person who is dedicated to you and your business.
Medical  |
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- HIPAA compliant procedures
- Highly trained personnel
- Over two decades experience serving medical professionals
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| Legal |
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- Client confidentiality assured
- Never miss after-hours personal injury or other critical requirements
- Small offices benefit with cost effective virtual receptionist
- Extensive experience answering for attorneys and judges
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| Financial Institutions |
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- After-hours emergency response
- Guaranteed accessibility for key personnel such as loan officers
- Answer your elevator phones
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| Municipalities & Utilities |
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- Immediate response and follow-through
- On-call technicians notified based on your preferences
- Live answers to major outage reports any time, day or night
- Activity reports for you to update your emergency planning personnel as needed
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| Funeral Homes |
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- Assured 24/7 service
- Trained professionals answer your calls with care and empathy
- Gain your customer’s trust with appropriate tone and questioning skills
- Answer calls from family, friends, nursing homes, hospitals and other callers who need to be handled
with great sensitivity
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Key Features & Benefits
- Every call digitally recorded to provide quality control and back-up protection for all parties
involved.
- All actions are automatically time-stamped to reduce message or dispatch discrepancies.
- Multiple and redundant facilities, communication links, switches, and data services. We will be
there to serve you regardless of the conditions.
- Value-based pricing structure.
- No charge for hold time
- Call times are not rounded, billing is to the millisecond.
- Comprehensive message delivery via e-mail, digital handheld device, fax, voice mail, or
personal phone call.
- Customized solutions available to include order entry and appointment scheduling.
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