ISP Help Desk Services

At Golden West, we take our Internet Help Desk and Customer Support Services seriously. We will partner with your company to customize a support relationship that is seamless to your customers. Our knowledgeable staff is comprised of technicians holding A+ certifications along with years of advanced troubleshooting and customer service experience. For the last 10 years, Golden West has provided help desk solutions for internet service providers across the country. Our tiered support is always adapting to an ever-changing technological universe and providing assistance with the kind of patience, understanding and resolutions that ensure customer loyalty.

The help desk technicians at Golden West are well versed in many different operating systems and trained to troubleshoot modems, routers and other premise solutions from many different manufacturers. Our technicians are on staff 24 hours a day, every day of the year. We have multiple contact centers and remote workers that are all in the same queue with multiple power and pipes. That way, if there's a problem at one site, we'll still be there to take your customers' calls.

Based in Rapid City, South Dakota, Golden West provides exceptional internet help desk services to ISPs across United States. Residential and business end users throughout the country are assisted by someone they can understand and relate to from the heartland.

We would appreciate the opportunity to visit with you to see how we can meet your needs!