(605) 348-6529
Get telecom support
from another ISP.
We understand telecom because we are a telecom – extend your team with our managed ISP solutions, from basic troubleshooting to white-glove service that sets your brand apart.
Managed ISP Solutions
As a subsidiary of Golden West Telecommunications, we bring decades of experience in rural broadband. We know the challenges ISPs face – because we’ve lived them. Our white-label solutions integrate naturally into your operations so you can scale operations, extend technical capabilities, and overcome the demands of 24x7x365 support – without overburdening internal teams.
Whether you offer standalone broadband or bundled services, your needs are covered from basic troubleshooting to advanced and escalation support. Choose full outsourcing, after-hours coverage, or overflow support during peak times — all delivered under your brand.
By working with Golden West Technologies, you not only reduce costs — you also limit strain on your internal staff. This helps prevent burnout and allows your team to focus on proactive service and network improvements.
Support Levels
We offer three flexible levels of support, so you can choose the level that aligns with your operations and customer expectations:
Enhanced problem solving support
This support tier is built to function like an internal team — combining secure remote access, omnichannel engagement, and direct integration with vendor tools and B/OSS platforms to reduce duplication, resolve issues efficiently, and support your customers like they’re our own.
Included Services:
- Secure remote access to end-user devices via Bomgar for efficient troubleshooting and resolution
- Connectivity resolution, device troubleshooting, and network configuration to keep subscribers online and supported
- Support for standard platforms including voice, email, cable and video streaming services
- Expanded omnichannel support, offering another avenue for customers to engage through flexible web chat and other digital channels
- Integration with vendor tools and your B/OSS systems to streamline workflows and accelerate issue resolution
- Included support coverage with a set number of prioritized escalated notifications to ensure timely attention to critical issues
Specialized support
This advanced support tier is designed for providers delivering business-class services that require deeper technical expertise and personalized attention. We act as a trusted extension of your team — offering tailored support for complex environments and mission-critical needs.
Included Services:
- Advanced troubleshooting for intricate connectivity issues and network configurations
- Comprehensive diagnostics and resolution for challenging service problems
- Personalized support for PCs, mobile devices, and business-critical applications
- Tailored business service offerings, designed to meet the unique needs of commercial subscribers and enterprise environments
- SLA-backed priority response with senior support oversight and resolution assurance for critical requests.
Frontline assistance
Basic help for connectivity issues and trouble reporting.
Services: Initial troubleshooting for common problems, basic device connections, network configurations, and general inquiries. We also communicate customer issues to your team for further support.
Subscriber services
Golden West Technologies delivers a robust suite of subscriber services tailored to empower ISPs and telecom providers with scalable, white-label solutions. Whether you’re enhancing hosted email offerings, streamlining domain and database hosting, or implementing AAA (Authentication, Authorization, Accounting) services, our platform is built to support your growth and simplify service delivery.
At the core of these offerings is our Customer Care Center (CCC)—a centralized hub that gives ISPs full control and visibility over subscriber operations. CCC enables:
- Efficient account provisioning: Rapid onboarding with bulk setup tools to minimize manual effort and accelerate service activation.
- Operational transparency: Secure access to call recordings and ticket logs ensures ISPs can monitor service quality and maintain compliance.
- Direct support engagement: ISPs receive personalized attention through ticket-based interactions, allowing them to raise questions, flag issues, and collaborate with our support team to resolve subscriber concerns quickly.
This integrated approach helps ISPs deliver exceptional service while maintaining operational efficiency and customer satisfaction.
Boost service with personalized, proactive support
We operate as an extension of your team – delivering support that feels like it’s coming from inside your building. Our specialists are trained to reflect your brand, understand your systems, and serve your customers with the same care and urgency you would.
We’re driven by:
- First call resolution plus relentless problem solving: We aim to solve issues the first time, every time – reducing repeat calls, minimizing costly truck rolls, and improving customer satisfaction.
- Continuous improvement plus personalized support: Through active feedback loops and tailored service, we constantly refine our approach to meet your evolving needs. Our personalized service is built around your customers, your systems, and your standards – ensuring every interaction is aligned with your goals.
Why it pays off
Outsourcing support to Golden West Technologies can cut costs by over 50% compared to in-house staffing – while also:
- Reducing expensive truck rolls through remote-first resolution.
- Eliminating overhead tied to hiring, training, and managing 24×7 teams.
- Avoiding turnover costs from burnout and late-night coverage.
- Freeing up internal resources to drive growth and innovation.
- Enabling predictable budgeting with fixed monthly support costs.
Our relentless pursuit of solving problems the first time, we protect your bottom line while enhancing customer satisfaction.
Ready to transform your customer support? Schedule a consultation to discover how you can elevate your service.
Services
Technology Leadership
A comprehensive service that leverages technology so businesses can grow and outpace competition.
Co-Managed IT Services
Outsource IT, freeing you to focus on your core business while our experts handle most aspects of your technology.
Technology Projects
Give your IT department support for those challenging projects while staying on deadline and within budget.
Unified Communication Services
Consolidates systems into one platform, boosting communication, collaboration, productivity, and overall performance.
Testimonials
Golden West set us up about 16 years ago, so we could start offering broadband. We’ve used them ever since for things like email and PPPoE authentication. Their responsiveness is unmatched; we haven’t really had any issues. Their spam filtering alone is something that would be hard to handle in house; it’s way more economical to use them.
In addition to email and PPPoE authentication, the Golden West Help Desk takes calls from our members after hours, which saves us a lot of truck rolls. That’s huge, because we cover a large rural area from Newell, SD, up to Lemon, SD, and over into Montana. They also give our members access to Golden Shield and VIPRE Advanced Security solutions.
We use the Golden West Help Desk for phone, cable, and internet support after hours. We love that our customers are served by representatives right here in the Midwest, and our customers like knowing that, too. We appreciate working with a company that has our same Midwest values and commitment to customer service. That means a lot to us.