How is AI changing the way businesses communicate?

In a world full of platforms and communication methods, it’s easy to lose track of where an email went, who called last, and how to stay protected from cybersecurity threats. Hosted Voice phone systems and AI-powered communications offer new advancements to help organizations and their teams stay in touch.

But what is Hosted Voice and how can AI help businesses keep up? Here’s what these internet-based communication options can do, including how an AI-powered unified communications system can improve customer service while keeping businesses secure and ready for the future.

Internet-based phones

Hosted Voice is an internet-based phone system that takes advantage of an increasingly online world. Instead of relying on a location and being tethered to a phone, team members can use their business phone number anywhere they have an internet connection, whether they’re in another office or using a mobile phone.

In addition, Hosted Voice options allow providers like Golden West the ability to send updates through the cloud to the phone network. Instead of needing to routinely buy and upgrade hardware, businesses can add advanced features over time without additional installations.

Artificial intelligence assistance

For businesses that need internet-based phones and more, AI is becoming more popular within phones and communication systems with agentic AI. AI is considered agentic when it can work toward solutions automatically without waiting for more input. While AI once focused on tracking and simple detection, it can now gather information and identify potential cyber threats using anomalies in user behavior.

Teaming up with unified communications, AI reshapes workflows by improving productivity and security while reducing pain points. Today’s communication platforms, such as Mitel Workflow Studio, can summarize calls or meetings and integrate them with email.

Resilient systems with AI

Communication systems have become increasingly resilient to cyber threats too. Many solutions now use AI to automatically flag issues, protecting sensitive information and ensuring compliance with industry regulations.

Unified communication helps reduce the risks that come with using multiple communication tools like juggling multiple passwords. This can reduce software costs, simplify employee training, and make security policies easier to follow.

Handle customer questions fast

But AI isn’t just helpful for employees; artificial intelligence has quickly become an active part of self-directed customer service. AI-powered chat tools can help customers find solutions to simple questions without waiting on hold.

AI also helps streamline the process when customers need help with more complex issues. AI improves call routing by screening customers for basic information to connect customers to the right person faster.

Scale & schedule

With a unified communications system in place, businesses can scale more easily. New employees spend less time learning multiple tools and more time focusing on work. At the same time, organizations can spend less money on IT set-up time.

If you’re ready to connect your team through Hosted Voice or a unified communications system, schedule a free consultation with Golden West Technologies today. Find out how the latest communications tools can bring your organization’s communication into one place while supporting productivity, security, and growth.